Description

This is a continuation of Part 1 on supervising staff with critical skills and language for giving effective feedback to staff, confronting non-compliant or under-performing staff, and working more successfully with counselors or program staff on ways to problem solve and raise both morale and performance. The program is full of tools and techniques even seasoned directors will want to review.

Chapter Titles

• Basics
• Three Basic Types of Feedback
• Supervising Underperformers
• Five Point Plan
• Share What You Have Observed
• Inquiring
• Genuinely Listening
• Feel, Felt, Found
• Early Identification of Problems
• Holding Staff Accountable

Target Audience

• Young and Experienced Supervisors of Staff
• Unit Directors
• Head Counselors
• Program Directors
• Assistant Directors
• Directors
• Mentors